The domain name www.ValuePlusRetail.com (hereinafter referred to as "Website") is registered in the name of Value Plus Retail Pvt. Ltd. a company incorporated under the Companies Act, 1956 with its registered office at 1/6, Gokhale Marg, Opp. Red Hill School, Lucknow, Uttar Pradesh,226001.
The logo/image of Value Plus on the home page of the website & other pages and as used in the communication to the User is sole and absolute property of the Company and cannot be used or communicated or distributed without the specific and written permission of the Company.
Visitor agrees to be financially responsible for all of Visitor's use of the services and access of the Website (as well as for use of User's account by others, including without limitation minors living or accessing the Website with User or through User’s account). Visitor warrants that all information supplied by them in using the services and accessing the Website, including without limitation User's name, email address, street address, telephone number, mobile number, credit/debit card and/ or any other payment instrument number and other payment details is correct and accurate. Failure to provide accurate information may subject the User to civil and criminal penalties. This Agreement is void where prohibited by law, and the right to access the Website is revoked in such jurisdictions.
If You are below 18 years of age, you may use the Site only with involvement of a parent or guardian. It shall be Your responsibility to ensure that You are of legal age to form a binding contract and are not barred under the laws as applicable in India.
The Company retains the right to deny access to the Website to any new User(s) or terminate access granted to any existing User(s) at any time for any reason, without providing any reasons.
User Account and Registration Obligations
You also agree to:
Provide true, accurate, current and complete information about yourself as prompted by Value Plus's registration form (such information being the "Registration Data"). All the information which compulsorily needs to be filled are marked in asterix (*) sign.
Maintain and promptly update the Registration Data to keep it true, accurate, current and complete.
Reviews, Comments, Communications, and other Contents
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Value Plus reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Value Plus and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Value Plus and its affiliates and sub-license the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause harassment to any person or entity; and that you will indemnify Value Plus or its affiliates for all claims resulting from content you supply.
Registration on this Website is free. There is no charge or fee for browsing and buying products on the Website. However, we reserve the right to charge fee and change its policies from time to time. In particular, we may at our sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event, we reserve, without notice to user, at our sole discretion, the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the fee and related policies shall automatically become effective immediately once implemented on the website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to us.
Suspension due to Non-Compliance with Agreement
Notwithstanding other legal remedies that may be available to Value Plus, Value Plus may in its sole discretion limit customer activity by immediately removing customer listing either temporarily or indefinitely or suspend or terminate user membership, and/or refuse to provide user with access to the site if: The user is in breach any of the terms and conditions of this agreement and/or the terms and conditions of usage of Value Plus; The user has provided wrong, inaccurate, incomplete or incorrect information; The user attempts to defraud Value Plus by using the functionalities on the website; your actions may cause any harm, damage or loss to the other users or Value Plus; illegal and/or unauthorized use of the service, including unauthorized framing of or linking to the Value Plus site will be investigated, and appropriate legal action will be taken, including without limitation, civil, criminal and injunctive redress.
Rules of conduct
You may not use the Site for any of the following purposes:
- Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.
- Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.
- Gaining unauthorized access to other computer systems.
- Interfering with any other person's use or enjoyment of the Site.
- Breaching any applicable laws;
- Interfering or disrupting networks or websites connected to the Site.
- Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.
End User Conduct Monitoring
This Site and any individual sites or merchant-specific, city-specific, or state-specific sites now or hereinafter contained within or otherwise available through external hyperlinks with our Site (the "Microsites") are private property. All interactions on this website and/or the Microsites must comply with these Terms and Conditions. Although we welcome and encourage user interaction on our site, we do insist and require that all end users restrict any and all activity in connection with the use of this site and the Microsites to that which involves lawful purposes only. Any liability due to non – compliance with the same or default of the same shall be the User’s sole responsibility and to User’s Account. End-user shall not post or transmit through this Site any material which violates or infringes in any way upon the rights of others, or any material which is unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable, which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law, or which, without Value Plus 's express prior, written approval, contains advertising or any solicitation with respect to products or services. Any conduct by an End User that in Value Plus's exclusive discretion restricts or inhibits any other End User from using or enjoying this Site and/or any of the Microsites is strictly prohibited. End-User shall not use this Site or any of the Microsites to advertise or perform any commercial, religious, political or non-commercial solicitation, including, but not limited to, the solicitation of users of this Site and/or the Microsites to become users of other on- or offline services directly or indirectly competitive or potentially competitive with Value Plus. Value Plus shall have the right, but not the obligation, to monitor the content of the Site at all times, including any chat rooms and forums that may hereinafter be included as part of the Site, to determine compliance with this Agreement and any operating rules established by Value Plus, as well as to satisfy any applicable law, regulation or authorized government request. Without limiting the foregoing, Value Plus shall have the right to remove any material that Value Plus, in its sole discretion, finds to be in violation of the provisions hereof or otherwise objectionable.
The Company will try its best to deliver products exactly the way they appear on the Website. The quality of the products, services, and content purchased or obtained by You through the Website may not meet Your expectations and the same shall not qualify for return of the Product. Further, the Company shall not be responsible or made liable in this regard. We have made every effort to display the colours of our products that appear on the Website as accurately as possible. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be accurate.
Changes to certain aspects of Your order may be required due to limitations caused by availability of the product. In such instances, you agree that the Company will call You or send an approval request via Your registered e-mail address which You submitted when placing Your order. If You do not agree with the requested change, you retain the right to reject the requested change by replying within 5-days of the approval request being sent to You, following which Your order will be cancelled and You will be fully refunded, except any bank transaction charges incurred by You, via Your initial method of payment.
The Company tries to be as accurate as possible in the Content it provides on the Website. However, the Company does not warrant that product(s) or service(s) descriptions or other content on the Website is accurate, complete, reliable, current, or error-free. If a product(s) or service(s) offered by the Company is not as described on the Website, your sole remedy is to return it in unused condition and inform the Company regarding the same within 48 hours of the receipt of the Product.
Except where noted otherwise, the Selling Price/ Value Plus price/MRP/MOP/List Price displayed for products on our website represents the full retail price listed on the product itself, suggested /offered by the manufacturer or supplier, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. Such MRP shall be inclusive of all local taxes as are applicable in India. Additional applicable taxes may be charged depending upon the destination where the order has to be shipped to. The tax rate applied and charged upon the order shall include combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. The Company reserves the right to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the normal taxes it may have to pay. We may also charge delivery charges which may include postal/shipping charges to deliver the product or services ordered by You on the Website. The Selling Price/ Value Plus price/MRP/MOP/List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. For certain items that are offered as a set/pack/combo/arrangement, the Selling Price/List Price/ Value Plus price may represent "offer/deal" prices, which mean the aggregate of the manufacturer's estimated or suggested retail price for each of the items included in the set/pack/combo/arrangement. The final price that will be applicable to a user for purchase and payment will be as per the price that is displayed in the shopping cart of the customer which can be inclusive or exclusive of any other charges in terms of the usage of the website.
Pricing on the product and service is as it shows, however on occasions due to any technical issue or typographical error the actual product or service price may vary. If the Company comes across any such difference in pricing, it has all the rights to rectify the same or cancel the order.
If a product or service’s correct price is lower than the Website stated price as per the Company’s records, the Company will charge the lower amount and send You the product or service. If a product or service’s correct price is higher than the Website stated price, the Company will cancel Your order and notify You of that cancellation.
Customer shall be entitled to use his/her valid credit/debit and/ or any other payment cards, online banking facility to make payment against any transaction being effected at www.ValuePlusRetail.com. Customer shall be bound to use his/her own credit/debit and/ or any other payment cards, online banking accounts to make any payment. User undertakes and confirms that he/she would furnish correct, complete and accurate detail of credit/debit and/ or any other payment cards, online banking accounts and shall be solely responsible for any cost, expense, loss and/or damage which may be suffered by user due to furnishing of wrong detail/ information relating to his/her credit / debit and/ or any other payment cards or online banking accounts.
User expressly agrees and declares that the Company shall not be liable for the loss of any nature whatsoever including without limitation indirect, consequential, special and/ or incidental to the User arising, directly or indirectly, out of decline of authorization for any transaction, resulting from the User exceeding his/ her preset permissible payment limit under the credit / debit and/ or any other payment cards and/ or online banking accounts.
The Company confirms that the detail provided by User in this regard shall be kept confidential and shall not be disclosed to any third party except to the extent required under the rules of any stock exchange and/or by applicable laws, regulations and/or processes of any government authority and/or in connection with any judicial process regarding any legal action, suit and/or proceeding arising out of and/or relating to this Agreement. The User hereby agrees and undertakes to indemnify the Company from any loss, damage, costs, claims etc, including any third party claims, incurred by the Company due to breach of this clause or rising due to wrongful use of the credit/debit and/ or any other payment cards, online banking facility by the User of any third party.
Further, the Company actively reports and prosecutes actual and suspected credit/ debit/ cash card fraud. The Company may require further authorization from User such as a telephone confirmation of User's order and/or other information. The Company's decision to require further authorization is at the Company's sole discretion. The Company reserves the right to cancel, delay, refuse to deliver, or recall from the carrier any order if fraud is suspected.
The Company captures certain information during the order process, including time, date, IP address, and other information that will be used to locate and identify individuals committing fraud or in accordance with law. If an order is suspected to be fraudulent, all records will be submitted with or without a subpoena to all law enforcement agencies and to the credit/ debit/ cash card company for fraud investigation. The Company will cooperate with authorities to prosecute offenders to the full extent of the law. The Company shall take all reasonable precautions to protect the information provided by the User. However, it is expressly provided and accepted by the User that the Company shall not be responsible in any manner whatsoever for any third-party action which results in the information provided by the User being exposed and/or misused by such third party who accessed such information without any authorization from the Company.
Disclaimer of Warranty and Liability
The Company shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury or expense of any nature whatsoever which may be suffered by You or any third-party (including Your Company), as a result of or which may be attributable, directly or indirectly, to Your access and use of the Website, any Content contained on the Website, and Your or Your Company's personal information or material transmitted over the Company’s system. The Company shall not be liable in any way to You or to any other person or Company whatsoever for any loss, liability, damage (whether direct, indirect, or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
You agree to indemnify, defend, and hold harmless the Company from and against any and all losses, liabilities, claims, damages, demands, costs, and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Company that arise out of, result from, or may be payable by virtue of, any breach of any representation, warranty, covenant, or agreement made or obligation to be performed by You pursuant to these Terms or any additional Terms applicable to the purchase of the products and services on the Website or non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to infringement of intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers. This clause shall survive the expiry or termination of this User Agreement.
In no event shall the Company, its directors, employees, officers, partners, or vendors be liable to You or any third-party for any special, incidental, direct, indirect, consequential, or punitive damages whatsoever, including those resulting from loss of use, data or profits, whether or not foreseeable, or whether or not the Company has been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence, or other tortious action, or any other claim arising out of or in connection with Your purchase of the products and services on the Website. Notwithstanding anything to contrary, the Company’s entire liability to You under the Terms or otherwise shall be the refund of the money charged from You, under which the unlikely liability arises.
The Company shall not be liable for any third-party information, products, services, or links. The advertisements available on e-mail from the Company or the Website with respect to any third-party information, website, links, or products and services are for information purposes only. User acknowledges that the Company has no control over, and no duty to take any action regarding which User gains access to the Website and/ or services; what Products, content User accesses and/ or uploads, posts, emails, transmits and/ or otherwise contribute via the Website and/ or services; what effects the Products and/or the content may have on User and/ or any third party; how User may interpret and/or use the Products and/or what actions User may take as a result of having been exposed to the Products and/or content. User releases the Company from all liability for User having acquired or not acquired Products, content through the Website and/ or services. The Website and/ or services may contain, or direct User to sites and/ or services containing, information that some people may find offensive and/or inappropriate. The Company makes no representations concerning any content contained in or accessed through these websites and/ or services, and the Company will not be responsible or liable for the accuracy, copyright compliance, legality or decency, or durability of the products, material contained in, or accessed or purchased through these websites and/ or services.
The User understands and agrees that any Content or otherwise obtained through the Website is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such Content.
Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to You, some or all of the above disclaimers, exclusions, or limitations may not apply to You. All the products and services sold on the Website are governed by different state laws and if the Website is unable to deliver such products due to different state law implications, the Company will return or give credit for the amount received by the Company from the sale of such products and services that could not be delivered to You. It is Your responsibility to ensure that the products purchased on this Website are not restricted in Your home state. The Company shall not be responsible for any non-compliance with regard to the local state laws.
The exclusions and limitations in this section apply to the maximum extent permitted by applicable law.
Cancellation of order
You as a customer can only cancel your order until the cut-off time of the slot mentioned therein for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order as a Store Credit, except any bank transaction charges paid by you, which can be used on future purchases.
Value Plus reserves the right to cancel any order without any explanation for doing so, under situation where www.ValuePlusRetail.com is not able to meet the requirement of the order placed or order so placed/canceled does not comply with the www.ValuePlusRetail.com policy or for any other reason or due to any unavoidable circumstances. However, www.ValuePlusRetail.com will ensure that any communication of cancellation of an order, so canceled, is intimated within appropriate time to the concerned person and any applicable refund will be made in a reasonable time.
If Your order is cancelled after Your debit/credit card has been charged, the said amount will be fully refunded via Your initial method of payment. Any promotional and discount vouchers, coupons, and codes used for the cancelled orders may not be refunded.
The Company will regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, the Company reserves the right to cancel all past, pending, and future orders without any liability. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
The Company may also request additional verifications or information before accepting Your order. The Company will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order.
If users/customers are not responding to our calls, emails or via any communication within the 8 days from date of purchased then Value Plus Retail (P) Ltd. has to right to cancel any order without any explanation.
Risk of loss
All items purchased on the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to the customer upon our delivery to the carrier/ delivery partner.
We have made every effort to display the exact color of the products that appear on the portal as accurately as possible. However, as the actual color you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.
We strive hard to get the real image of every product listed, but it should be considered indicative only.
The price of our merchandise is inclusive of the VAT. The vat charged shall depend upon the destination where the order has to be shipped. The tax rate applied to the order will be the combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped.
For units installed beyond the municipal limits of the jurisdiction of the company's Authorized Service Centre, it is the responsibility of the user to contact the nearest authorized service center and bring the unit to the authorized service center at user's cost and risk.
In case if any user is facing the problem for any kind of service from company's side, then feel free to contact our customer service department who will coordinate with the company from customer's hand and try to resolve the issue.
Cash On Delivery Orders
*Cash-on-Delivery (COD) is an alternate method of purchasing from us, other than online payment (by Credit/Debit card). At the time of delivery, you need to pay the cash before the package is handed over. When you choose C-o-D as a method of payment, it is mandatory for you to provide a landline number/mobile. Customers will receive a confirmatory call by customer care on the landline/mobile number provided. COD order will be processed only after the customer has confirmed the order on this call by Customer Care.
www.ValuePlusRetail.com will make three attempts to establish contact with you on the landline/mobile number provided by you at the time of placing the order. In case of failure of confirmation of order after 3 attempts, the order will be canceled, and email notifying cancellation will be sent to the customer. Order will not be processed till successfully confirmed. *C-o-D facility is available in select cities only.
Force Majeure/Act of God
Failure on the part of the Company to perform any of its obligations and the inability to provide a product or service shall not entitle You to raise any claim against the Company or be a breach hereunder to the extent that such failure arises from an event of Force Majeure or Act of God. If through Force Majeure or Act of God the fulfillment by either party of any obligation set forth in this Terms will be delayed, the period of such delay will not be counted on in computing periods prescribed by the Terms. Situations include but not limited to any war, civil commotion, strike, governmental action, lockout, accident, epidemic, any defect or delay caused due to the server, internet, technical default, natural calamities, or any other event of any nature or kind whatsoever beyond the control of the Company that directly or indirectly hinders or prevents the Company from performing its obligations. You expressly agree that lack of funds shall not constitute or be considered an event of Force Majeure.
Intellectual Property Rights
The trademarks, names, logos, and service marks (collectively “Trademarks”) displayed on the Website are owned and controlled by the Company or other third-parties that have licensed their use to the Company. Nothing contained on this Website or your use of the website should be construed as granting any license or create any right to use any Trademark without the prior written permission of the Company or the third-party that owns it.
All content on this Website, including but not limited to all text, images, illustrations, graphics, icons, artwork, audio clips, video clips, databases, hyperlinks, and meta tags, including the design, structure and arrangement, user interface, visual interface, and source code (collectively “Content”) is protected by copyrights, trademarks, patents, and other intellectual property rights that are owned and controlled by the Company or by other third-parties that may have licensed their material to us. All right, title and interest in the Content/ Website, Services are and will remain the Company’s exclusive property and/or of third parties’ associates (as applicable or as the case may be). We reserve all rights including those not expressly written in this Agreement. The Content is solely for Your personal, non-commercial use. You must not copy, modify, reproduce, republish, upload, post, transmit, or distribute such Content in any way, including by e-mail or other electronic means, whether directly or indirectly, and You must not assist or cause any other person to do so. You agree that you will not, and you will not encourage, assist or authorize any other person to, directly or indirectly, for any reason whatsoever, reverse engineer, decompile, disassemble, or otherwise tamper with any security components, usage rules or other protection measures applicable to the Services or the Content. Without the prior written consent of the Company, use of the Content on any other website or networked computer environment or use of the Content for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks, and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. The Contents and software on this Website may be used only as a shopping resource.
The contents on this website including text, photographs, designs, artworks, etc. are owned by or licensed to the Company. No part of this shall be reproduced, distributed, or transmitted in any form or by any means, electronic, mechanical, photocopying, or otherwise or stored in any retrieval system of any nature without the written permission of the Company. For avoidance of doubt, no person can adapt, edit, change, transform, publish, scan, distribute, broadcast these designs and the contents therein for any commercial use or otherwise at any time without prior written consent of the Company.
You shall not establish a hypertext link to this Website or imply any sponsorship or endorsement of Your Website by the Company. You must not use on Your Website or in any other manner any Trademarks or any other Content appearing on the Website, including any logos or characters, without the express written consent of the Company. You must not frame or otherwise incorporate into another Website or present in conjunction with or juxtaposed against such a Website any Content without the Company’s prior written consent.
Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on the Website is presented solely for the purpose of sale in India. We make no representation that materials in the website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and we are not responsible for the supply or non – supply of goods/refund for the goods ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.
Governing Law and Jurisdiction
You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to Your use of the Website, products and services, Content, or this Terms must be filed within 1-year after such claim or cause of action arose or be forever barred.
By agreeing to the Terms, you hereby irrevocably waive any right You may have to join claims with those of others in the form of a class action or similar procedural device. Any claims arising out of, relating to, or connection with this agreement must be asserted individually.
Communication with Users
www.valueplusretail.com reserves the right to communicate with Users regarding this site and the user's use of this site or any product or service purchased by the user on this site.
Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Site to arketing@ValuePlusretail.com
Contact Details: -
Value Plus Pvt. Ltd.
1/6, Gokhale Marg, Opp. Red Hill School, Lucknow, Uttar Pradesh, 226001.
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